Return, Refund, and Shipping policy

Last Updated: 07/24/2025

Welcome to Dynamic Universe Hemp! We pride ourselves on quality and clarity. Here's what you need to know about ordering from us:

🔹 Shipping Policy

• Processing Time: We’ll process your order within 1–3 business days (excluding holidays).

• Carriers & Tracking: We ship with USPS or comparable trusted carriers. Tracking information will be emailed once shipped.

• Shipping Restrictions: We ship to all U.S. states except the following, due to local restrictions on hemp:

  • Alabama

  • Idaho

  • Kansas

  • Nebraska

• Incorrect Addresses: Please double-check your shipping address. We cannot be held responsible for orders delivered to incorrect or incomplete addresses.

📦 Missing Package Disclaimer

Once your order ships, tracking info is provided — and it's your responsibility to track it. If a package shows as delivered but you haven’t received it:

1. Contact us at dynamicuniversejoe@gmail.com within 7 days.

2. Provide your order number and tracking information.

3. We’ll assist with filing a claim with the carrier.

Unfortunately, we’re not responsible for lost or stolen packages after delivery confirmation, but we will do whatever we can to make it right.

🔁 Return Policy

Because our products are consumable or sanitary:

• We do not accept returns, unless:

  • Items arrive damaged, defective, or you received the wrong item, AND

  • You notify us within 7 days of delivery, and

  • Provide photo evidence; item must be unused and in original packaging.

  • That being said, we will do whatever we can to rectify any issues without needing the customer to mail anything back to us, just reach out and we will work with you to make it right. 

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Please email us at dynamicuniversejoe@gmail.com to start a claim.

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💸 Refund Policy

• Approved return/refund requests will be credited to your original payment method within 3–7 business days.

• Shipping costs are non-refundable, unless the error was ours.

• Refunds for prepaid shipping (when using a pre-paid label) will be deducted from the refund.

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⚠️ All Sales Final On:

• Opened or used consumables (flower, pre-rolls, concentrates, vapes, gummies)

• Clearance items 

• Any items after the 7-day return window

• Contact us directly with any product concerns or questions.

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📬 Need Assistance?

We’re here to help:
📧 dynamicuniversejoe@gmail.com
Expect a response within 1-3 business days.